Return Policy

Returns Policy:
At DragMadamClothing.com, your satisfaction is our priority. Although we do not provide refunds, we do allow exchanges and offer store credit that remains valid until utilized.
Please note that items bought on sale are considered final and cannot be returned.
Final Sales:
All MASKS, BATHING SUITS, and UNDERGARMENTS are final sale and cannot be exchanged or credited. Additionally, items purchased at a discounted price are final, including those bought with discount codes exceeding 20%.
Exchange:
 Exchanges are limited to the same item in a different size, and you also have the option to upgrade your shipping.
Return Guidelines:
- Ensure the item is unworn with all tags attached.
- Postmark the package within 2 days of receiving it. Exceptions may incur a restocking fee.
- Ship your return with any shipping carrier of your choice with tracking for proof.
- Final sale items may be considered for store credit or exchange with a restocking fee.
- Sale items don't apply to exchanges; the original price will be charged.
If the item is suspected to be worn, we will not issue a exchange or refund.
Custom Made by Order:
Once production starts, made by the order or custom orders cannot be returned or canceled. Please check our policy before moving forward.

Drag Madam Clothing

Frequently Ask Questions

How long does it take to ship and deliver custom or made-to-order products?

The estimated shipping and delivery time for custom or made-to-order products is 4 to 6 days after production is finished.

How long is shipping & delivery for in stock ready to ship items?

Shipping and delivery times for in-stock items can differ. In the US, the estimated delivery time is 4-6 days after you place your order.

If I'm unhappy with my purchase, can I receive a refund?

We regret to inform you that we do not provide refunds. However, we can exchange the item for the same one if the size is incorrect. Please note that custom or made-to-order items are not eligible for exchange, so ensure your measurements are accurate.

If I'm no longer interested, can I cancel a custom or made-to-order item?

You can cancel your order within 4-5 days after placing it. But once production starts, you won't be able to cancel or make any changes.

To find out if my order is finished and ready to be shipped, how can I check?

You will get an email confirming that your order is complete and is either getting ready to ship or is being checked by a fashion merchandiser. If you have questions about your order status, feel free to reach out to us at dragmadamclothing@gmail.com with your order number.