Custom or Made by The Order Products

                                                Custom Made by the Order Policy:

Custom or made-to-order items cannot be canceled once production begins. We do not accept returns on these products, and no refunds or exchanges will be issued. Please ensure that the measurements you provide are accurate, as Dragmadamclothing.com is not liable for any errors. The factory will use the measurements you submit to create your item. If you're uncertain about your measurements, consider having a professional take them for you before sending them to us.

The estimated processing time for custom orders is 3-5 days. During this period, a team member will contact you to confirm your order details. You can make changes or cancel your order during this time, but once production starts, no modifications or cancellations will be not be allowed.

Drag Madam Clothing

Frequently Ask Questions

How long does it take to ship and deliver custom or made-to-order products?

The estimated shipping and delivery time for custom or made-to-order products is 4 to 6 days after production is finished.

How long is shipping & delivery for in stock ready to ship items?

Shipping and delivery times for in-stock items can differ. In the US, the estimated delivery time is 4-6 days after you place your order.

If I'm unhappy with my purchase, can I receive a refund?

We regret to inform you that we do not provide refunds. However, we can exchange the item for the same one if the size is incorrect. Please note that custom or made-to-order items are not eligible for exchange, so ensure your measurements are accurate.

If I'm no longer interested, can I cancel a custom or made-to-order item?

You can cancel your order within 4-5 days after placing it. But once production starts, you won't be able to cancel or make any changes.

To find out if my order is finished and ready to be shipped, how can I check?

You will get an email confirming that your order is complete and is either getting ready to ship or is being checked by a fashion merchandiser. If you have questions about your order status, feel free to reach out to us at dragmadamclothing@gmail.com with your order number.