Just in case you was wondering
Questions that are asked frequently by or customers /clients.
Also feel free to contact us if you have any other questions or concerns.
Business Hours:
Our phone lines are available from Monday to Friday, 9 am to 6 pm eastern time. Saturdays 10 am to 5pm. We are closed on Sundays and most holidays.
Accepted Forms of Payment:
You can pay using PayPal, Cash App, Shop Pay Visa, Mastercard, Discover, and American Express.
Tracking your order:
Each package comes with a unique tracking number. After your order is shipped, you'll get an email that includes this tracking number.
Delayed Package or Damage:
If your package is late, reach out to carrier company using your tracking number. For any damage to the package, please contact us right away so we can help you.
Drag Madam Clothing
Frequently Ask Questions
How long does it take to ship and deliver custom or made-to-order products?
The estimated shipping and delivery time for custom or made-to-order products is 4 to 6 days after production is finished.
How long is shipping & delivery for in stock ready to ship items?
Shipping and delivery times for in-stock items can differ. In the US, the estimated delivery time is 4-6 days after you place your order.
If I'm unhappy with my purchase, can I receive a refund?
We regret to inform you that we do not provide refunds. However, we can exchange the item for the same one if the size is incorrect. Please note that custom or made-to-order items are not eligible for exchange, so ensure your measurements are accurate.
If I'm no longer interested, can I cancel a custom or made-to-order item?
You can cancel your order within 4-5 days after placing it. But once production starts, you won't be able to cancel or make any changes.
To find out if my order is finished and ready to be shipped, how can I check?
You will get an email confirming that your order is complete and is either getting ready to ship or is being checked by a fashion merchandiser. If you have questions about your order status, feel free to reach out to us at dragmadamclothing@gmail.com with your order number.